Frequently Asked Questions
Find answers to common questions about your membership, payments, and account
What is my Member ID and where can I find it?
Account & Membership
Your unique Member ID is displayed at the top of your dashboard and in all account-related communications. It's formatted as NIDO-MEM-YYYY-XXX and should be referenced in all transactions and enquiries with the finance team.
How do I access my financial details?
Account & Membership
How do I update my contact information?
Account & Membership
What payment methods do you accept?
Payments & Dues
When are my annual dues payments due?
Payments & Dues
Can I pay for multiple years at once?
Payments & Dues
What is included in the annual dues?
Payments & Dues
How do I renew my membership?
Membership Renewal
What happens if I don't renew by the due date?
Membership Renewal
Can I set up automatic renewal?
Membership Renewal
Where can I download my account statement?
Statements & Reports
How often are statements issued?
Statements & Reports
How do I contact the finance team?
Payments & Enquiries
How long does it take to get a response to my enquiry?
Payments & Enquiries
How do I customize my reminder preferences?
Notifications & Reminders
Can I receive SMS reminders?
Notifications & Reminders
How do I manage my email preferences?
Communications
How do I unsubscribe from marketing emails?
Communications
Is my financial information secure?
Security & Privacy
What do I do if I forgot my login password?
Technical Support
If you can't find the answer you're looking for, please reach out to our support team through any of these channels: